CM/ECF Frequently Asked Questions
User Information
- How many users can submit documents at once?
- How many people at a time may view a document? How many people at a time may view a docket?
- Will the creator of the docket entry be identified?
- Is there a limit to the number of aliases a party may have?
- How will signature of documents be handled for documents filed electronically?
Systems Access
- Will there be restrictions on who may file documents on CM/ECF?
- Is the system SSL (Secure Socket Layer) enabled?
- How is filer identity authenticated?
- Can the general public view ECF cases and the documents in those cases?
- Will an external user be able to access CM/ECF with WebTV?
Systems Capabilities - Filing
- How will CM/ECF handle the filing of motions or other actions in multiple cases (e.g., trustees filing objections to claim in several cases)?
- Does CM/ECF check for duplicate filing when a user opens a case? In other words, when a party name is entered, will the system alert the user to other cases in which the filer appears?
- Can CM/ECF accommodate recorded audio files (e.g. WAV files) as part of the case record?
Procedural Issues
- How does the system handle the filing of a multi-part motion?
- When a user files a pleading with the court does the system automatically serve the other parties or does the user have to do something extra to serve the others? Do the other parties get notification of a filing or do they get the actual document?
- What format will the Notice of Electronic (NEF) be in when it comes into my office?
- Will the system support scanned documents in color?
- What should an attorney do if the document he or she is filing is not listed in the pick list?
- I have not been able to add creditor information when filing a proof of claim and the creditor information is not already in the system.
- Where do I submit an order for the judge to review?
- If I have a member of my staff giving service of a document and they have signed the Proof of Service, can this still be filed under my login and password?
- What do I do if I accidently file a motion requiring a fee in the wrong case? Will I be charged a second fee when it is filed in the correct case?
- What do I do if Pay.Gov is not coming up for me?
- How do I clear the cache?
- If I submit a matrix in PDF format with the voluntary petition, is that sufficient?
- When I'm filing a new case and I have the Statement of Social Security Number, how can I be entering that and maintain the security of the debtor's social security number?
- What should I do if I realize I entered my document in the wrong case?
- How do I know who will receive electronic notice of my document and who will need to be served by regular mail?
- I have tried to look at documents from my e-mail but the system won't let me.
Attorney Questions
- Can an attorney add new attorneys from their offices to the database?
- Will attorneys be able to access the CM/ECF system after the court's regular business hours to file cases and review documents/docket sheets?
- How are fees paid?
- How will the E mail be coming to my office under ECF?
- Can I have my e-mails sent to more than one e-mail address in my office?
- What do I do if I have attended training or I registered as trained in another district but I do not have a login or password yet?